Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With tags attached
In its original packaging

You will also need a receipt or other proof of purchase.

How to Start a Return

To start a return, please contact us at info@casacompany.co.uk.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@casacompany.co.uk.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
If applicable, return shipping costs may be deducted from your refund.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalised items
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards, except where required by law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to ensure you get the item you want is to return your original purchase. Once the return is accepted, you can place a new order separately.

European Union & UK Right of Cancellation (14-Day Cooling-Off Period)

If your order is being shipped to the United Kingdom or the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason and without providing a justification.

To qualify for a cancellation or return under this right:

The item must be in the same condition you received it
Unworn or unused
With tags attached
In its original packaging

You will be refunded the cost of the item and the standard outbound shipping cost. Return shipping costs remain the responsibility of the customer unless the item is faulty or incorrect.